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Shipping policy

 

Effective Date: November 14, 2024

We are committed to delivering your orders promptly and efficiently. Please review our delivery methods, areas, and policies below:


Delivery Methods

  1. In-House Delivery: Our dedicated delivery driver will personally deliver your order to ensure a seamless experience.
  2. Third-Party Delivery Services: We also partner with trusted platforms such as DoorDash, SkipTheDishes, and Uber Eats to bring your orders to you quickly and reliably. Delivery times may vary depending on the platform's availability and service conditions.

Service Areas

We currently deliver to the following areas only:

  • Ottawa
  • Nepean
  • Orleans
  • Stittsville
  • Kanata

Please ensure your delivery address is within one of these areas before placing your order.


Delivery Times

  • Cheesecakes: Due to the nature of the baking process and packaging, cheesecakes require approximately 48 hours from order confirmation to dispatch. We ensure they are delivered as soon as possible once prepared.
  • Muffins: Muffins take between 12 to 24 hours to prepare and deliver, guaranteeing freshness in every batch.
  • In-House Deliveries: Estimated delivery times are between [insert time range], subject to traffic, weather, and order volume.
  • Third-Party Deliveries: Delivery times are determined by the platform (DoorDash, SkipTheDishes, or Uber Eats) and will be communicated at the time of ordering.

Delivery Fees

  • In-House Deliveries: A flat delivery fee of [insert fee] applies to all in-house orders.
  • Third-Party Deliveries: Fees are set by the delivery platform and will be shown at checkout or when ordering through their app.

Order Tracking

  • In-House Deliveries: You will receive updates on your order status via email or SMS.
  • Third-Party Deliveries: Tracking information will be provided directly by the platform once your order is dispatched.

Additional Information

  • Please ensure your contact details and delivery address are accurate to avoid any delays.
  • For issues with in-house deliveries, please contact us directly at info AT mimidelights ca.
  • For issues with third-party deliveries, please contact their customer support directly.