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Refund policy

 

At Mimi Delights, we are dedicated to delivering fresh, high-quality baked goods. Due to the perishable nature of our products, our return and refund policy is as follows:

1. Acceptance Upon Delivery
  • Customer Inspection: Upon delivery, please inspect your order thoroughly.
  • Acceptance Agreement: After inspection, you will be asked to sign an acceptance agreement confirming that the products were received in satisfactory condition.
  • Perishable Goods Notice: As our products are perishable, we adhere to Google Merchant Center’s guidelines that allow for special return exemptions for food and custom goods.

2. Eligibility for Returns and Refunds

Returns and refunds are accepted only under the following circumstances:

  • Damaged or Defective Products: If a product arrives with visible damage, defects, or is in unacceptable condition.
  • Spoilage: If there are clear signs of spoilage upon delivery, including:
    • Visual Signs: Mold, discoloration, or unusual textures.
    • Smell Signs: Strong sour, rancid, or otherwise foul odors inconsistent with the product's expected freshness.

3. Return and Refund Process
  • Immediate Reporting: Report any issues to our delivery personnel at the time of delivery, before signing the acceptance agreement.
  • Documentation: Provide photographic evidence of the issue (damage, spoilage, or defects).
  • Resolution Options: Upon verification, you may choose between:
    • A replacement of the affected item.
    • A full refund for the affected item.

4. Non-Returnable Items
  • Accepted Products: Once the acceptance agreement is signed, confirming satisfactory delivery, all sales are final.
  • Custom Orders: Custom-made cakes and special orders are non-returnable and non-refundable unless they meet the conditions outlined above.

5. Compliance with Google Merchant Center

This policy aligns with Google Merchant Center’s guidelines for perishable goods and custom-made products, where returns are accepted only under limited circumstances.


6. Contact Us

For inquiries or clarification about this policy, please contact us:


7. Policy Visibility

This return and refund policy is prominently displayed on our website, including:

  • Product pages
  • Checkout process
  • Footer links

8. Self-Serve Returns

Due to the perishable nature of our products, self-serve returns are not available. If you experience issues like spoilage or damage at delivery, please contact us immediately to resolve your concern.


9. Final Notes

By ensuring customers are aware of this policy and our process, we remain committed to providing the highest level of customer satisfaction and maintaining clarity on all orders.